3. Frequently Asked Questions
Frequently Asked Questions — Antophy
📦 Orders & Shipping
Q: How much does shipping cost?
A: Nothing! Shipping is 100% free on all orders worldwide — no minimum purchase required, and no hidden fees at checkout.
Q: How long will my order take to arrive?
A: Orders are processed within 1–2 business days, and international standard delivery takes 5–10 business days after dispatch. So in most cases, you'll receive your order within 6–12 business days of purchase.
Q: Do you ship to my country?
A: Yes — we deliver worldwide, including Europe, North America, South America, Asia, Oceania, and Africa. If your location experiences a temporary courier restriction, we'll contact you right away with a solution or full refund.
Q: How do I track my order?
A: Once your order ships, you'll receive an email with your tracking number and a direct link to the courier's tracking portal. Please allow 24–48 hours for tracking to activate.
Q: Can I change my delivery address after ordering?
A: Contact us immediately at anthonybleakleyf261@gmail.com if you spot an address error. Once a parcel enters warehouse processing or is picked up by the courier, we can no longer change the destination.
🔄 Returns & Refunds
Q: What is your return policy?
A: You have 30 days from delivery to return your items. Products must be unused, in original condition, and in their original packaging with tags attached.
Q: Is return shipping really free?
A: Yes — completely free. If your return is approved, we'll email you a prepaid return label at no charge. No restocking fees are ever deducted either.
Q: How long do refunds take?
A: Once your return arrives and passes inspection, your refund is processed within 14 business days back to your original payment method. Your bank may take an extra 3–5 business days to post it.
Q: My item arrived damaged or incorrect — what do I do?
A: Email us within 48 hours of delivery with your order number, a brief description, and clear photos of the fault and packaging. We'll send a free replacement or issue a full refund.
Q: Do you offer exchanges?
A: We don't offer direct exchanges. Simply return the original item for a full refund (free of charge) and place a new order for the variant you'd like.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay (availability may vary at checkout).
Q: Is my payment information safe?
A: Absolutely. Our site uses SSL encryption and all payments are processed by certified PCI-DSS compliant gateways. We never store or see your full card details.
Q: Will I be charged customs fees?
A: No hidden customs duties, handling surcharges, or extra fees are added at checkout — the price you see is the price you pay.
📞 Contact & Support
Q: How do I contact customer support?
A: You can reach us by email at anthonybleakleyf261@gmail.com or by phone at 0385 93 83 21, Monday to Friday, 9:00 AM – 6:00 PM (GMT/BST).
Q: How quickly will I get a response?
A: We respond to all inquiries within 24–48 business hours. During major sales or holiday periods, replies may take slightly longer.